{"SystemName":"ShippingInfo","IncludeInSitemap":false,"IsPasswordProtected":false,"Password":null,"Title":"Refund Policy","Body":"\u003Csection class=\u0022shipping-section py-5\u0022 style=\u0022margin-top:40px;\u0022\u003E\r\n  \u003Cdiv class=\u0022container\u0022\u003E\r\n\r\n    \u003C!-- MAIN REFUND \u0026 DIGITAL POLICY CARD --\u003E\r\n    \u003Cdiv class=\u0022p-4 p-md-5 rounded-4 mb-5\u0022 style=\u0022background: linear-gradient(135deg, #ffb347 0%, #ff6fd8 50%, #5f8dff 100%);\r\n                color:#ffffff;\r\n                box-shadow: 0 18px 40px rgba(0,0,0,0.18);\u0022\u003E\r\n\r\n      \u003C!-- HEADER --\u003E\r\n      \u003Cdiv class=\u0022row justify-content-center mb-4\u0022\u003E\r\n        \u003Cdiv class=\u0022col-lg-10 text-center\u0022\u003E\r\n          \u003Ch2 class=\u0022mb-3\u0022 style=\u0022font-weight: 800; letter-spacing: 0.08em; text-transform: uppercase; font-size: 1.6rem;\u0022\u003E\r\n            Refund Policy\r\n          \u003C/h2\u003E\r\n          \u003Cp class=\u0022mb-0\u0022 style=\u0022font-size: 1.05rem; line-height: 1.7;\u0022\u003E\r\n            Dorlay is a \u003Cstrong\u003Edigital-only marketplace\u003C/strong\u003E where you can buy \u003Cstrong\u003Elicense keys\u003C/strong\u003E and\r\n            \u003Cstrong\u003Esecure online accounts\u003C/strong\u003E with \u003Cstrong\u003Ecrypto payments\u003C/strong\u003E. Because delivery is instant\r\n            and digital, most purchases are \u003Cstrong\u003Efinal\u003C/strong\u003E. If something goes wrong, our priority is fast support\r\n            and a working outcome (replacement, fix, or\u2014only in rare cases\u2014refund).\r\n          \u003C/p\u003E\r\n        \u003C/div\u003E\r\n      \u003C/div\u003E\r\n\r\n      \u003C!-- DIGITAL DELIVERY / CRYPTO PAYMENTS --\u003E\r\n      \u003Cdiv class=\u0022row g-4 mb-4\u0022\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.14); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E1. Digital Products \u0026amp; Instant Delivery\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              All products on Dorlay are \u003Cstrong\u003E100% digital\u003C/strong\u003E. There are no physical shipments.\r\n              After your payment is confirmed, your \u003Cstrong\u003Elicense key\u003C/strong\u003E or \u003Cstrong\u003Eaccount details\u003C/strong\u003E are delivered\r\n              digitally via your \u003Cstrong\u003Eorder panel\u003C/strong\u003E and (in most cases) by email\u2014typically within minutes.\r\n            \u003C/p\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.14); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E2. Crypto Payments (Lightning \u0026amp; On-Chain)\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7;\u0022\u003E\r\n              Dorlay accepts \u003Cstrong\u003Ecryptocurrency payments\u003C/strong\u003E, including \u003Cstrong\u003EBitcoin Lightning\u003C/strong\u003E and\r\n              \u003Cstrong\u003Eon-chain transfers\u003C/strong\u003E (depending on checkout options). Crypto payments are typically\r\n              \u003Cstrong\u003Eirreversible\u003C/strong\u003E, so please double-check the selected product, network, and amount before sending.\r\n            \u003C/p\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              If a refund is approved, it is processed as a \u003Cstrong\u003Ecrypto refund\u003C/strong\u003E (sent back to a wallet address you provide).\r\n              Refunds are not automatic and are reviewed case by case.\r\n            \u003C/p\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n      \u003C/div\u003E\r\n\r\n      \u003C!-- WHY MOST SALES ARE FINAL --\u003E\r\n      \u003Cdiv class=\u0022row g-4 mb-4\u0022\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.17); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E3. Why Most Sales Are Final\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7;\u0022\u003E\r\n              Digital items cannot be \u201Creturned\u201D once revealed. A license key or account credentials may be copied,\r\n              activated, or otherwise used immediately after delivery.\r\n            \u003C/p\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              For this reason, Dorlay generally does \u003Cstrong\u003Enot\u003C/strong\u003E offer standard returns or \u201Cchange of mind\u201D refunds\r\n              for delivered digital products. Please review the product description and requirements before completing checkout.\r\n            \u003C/p\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.17); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E4. What We Do Instead: Fast Support\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              Dorlay is built around \u003Cstrong\u003Espeed\u003C/strong\u003E and \u003Cstrong\u003Ereliability\u003C/strong\u003E. If you encounter an issue,\r\n              we focus on resolving it quickly through:\r\n            \u003C/p\u003E\r\n            \u003Cul style=\u0022font-size: 0.96rem; line-height: 1.7; padding-left: 1.2rem; margin-top: 0.75rem; margin-bottom: 0;\u0022\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003EStep-by-step assistance\u003C/strong\u003E and troubleshooting.\u003C/li\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003EClear instructions\u003C/strong\u003E for activation and setup.\u003C/li\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003EReplacement\u003C/strong\u003E (when a verified product problem cannot be fixed quickly).\u003C/li\u003E\r\n            \u003C/ul\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n      \u003C/div\u003E\r\n\r\n      \u003C!-- ELIGIBLE CASES / NOT ELIGIBLE --\u003E\r\n      \u003Cdiv class=\u0022row g-4 mb-4\u0022\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.14); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E5. Eligible Resolutions\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7;\u0022\u003E\r\n              If there is a \u003Cstrong\u003Everified issue\u003C/strong\u003E caused by Dorlay or the delivered product details, we may offer:\r\n            \u003C/p\u003E\r\n            \u003Cul style=\u0022font-size: 0.96rem; line-height: 1.7; padding-left: 1.2rem; margin-bottom: 0;\u0022\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003ETroubleshooting support\u003C/strong\u003E to complete activation or access.\u003C/li\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003EReplacement\u003C/strong\u003E key/account details if the product is confirmed not usable as described.\u003C/li\u003E\r\n              \u003Cli\u003E\u003Cstrong\u003ERefund\u003C/strong\u003E (exceptional) if no reasonable fix or replacement can be provided.\u003C/li\u003E\r\n            \u003C/ul\u003E\r\n            \u003Cp style=\u0022font-size: 0.96rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              Decisions are made case by case based on order data and technical verification.\r\n            \u003C/p\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-6\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.14); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E6. Common Non-Refundable Situations\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0;\u0022\u003E\r\n              Refunds are generally not provided for:\r\n            \u003C/p\u003E\r\n            \u003Cul style=\u0022font-size: 0.96rem; line-height: 1.7; padding-left: 1.2rem; margin-top: 0.75rem; margin-bottom: 0;\u0022\u003E\r\n              \u003Cli\u003EChange of mind after delivery.\u003C/li\u003E\r\n              \u003Cli\u003EOrdering the wrong product or misunderstanding product requirements.\u003C/li\u003E\r\n              \u003Cli\u003EIssues caused by unsupported devices, incompatible editions, or vendor policy limits outside Dorlay\u2019s control.\u003C/li\u003E\r\n              \u003Cli\u003EFailure to follow provided activation instructions (until support has reviewed the case).\u003C/li\u003E\r\n              \u003Cli\u003ESecurity issues caused by sharing credentials, unsafe storage, or third-party access to your account/email.\u003C/li\u003E\r\n            \u003C/ul\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n      \u003C/div\u003E\r\n\r\n      \u003C!-- HOW TO REQUEST HELP / PROCESS --\u003E\r\n      \u003Cdiv class=\u0022row g-4 mb-4\u0022\u003E\r\n\r\n        \u003Cdiv class=\u0022col-lg-12\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.14); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%;\u0022\u003E\r\n            \u003Ch3 class=\u0022mb-2\u0022 style=\u0022font-weight: 700; font-size: 1.25rem;\u0022\u003E7. How to Request a Resolution\u003C/h3\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7;\u0022\u003E\r\n              If you believe your order has an issue, please contact Dorlay support through the options listed on our website.\r\n              To help us resolve it quickly, include:\r\n            \u003C/p\u003E\r\n            \u003Cul style=\u0022font-size: 0.96rem; line-height: 1.7; padding-left: 1.2rem; margin-bottom: 0;\u0022\u003E\r\n              \u003Cli\u003EYour \u003Cstrong\u003Eorder number\u003C/strong\u003E.\u003C/li\u003E\r\n              \u003Cli\u003EThe \u003Cstrong\u003Epayment reference\u003C/strong\u003E (Lightning invoice or on-chain transaction ID, if available).\u003C/li\u003E\r\n              \u003Cli\u003EScreenshots of any activation/access errors and a short description of what you tried.\u003C/li\u003E\r\n            \u003C/ul\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n\r\n      \u003C/div\u003E\r\n\r\n      \u003C!-- FINAL / LAST UPDATED --\u003E\r\n      \u003Cdiv class=\u0022row g-4\u0022\u003E\r\n        \u003Cdiv class=\u0022col-lg-12\u0022\u003E\r\n          \u003Cdiv style=\u0022background: rgba(0,0,0,0.22); border-radius: 1.2rem; padding: 1.5rem 1.75rem; height: 100%; text-align:center;\u0022\u003E\r\n            \u003Cp style=\u0022font-size: 0.98rem; line-height: 1.7; margin-bottom: 0.75rem;\u0022\u003E\r\n              By purchasing from Dorlay, you acknowledge that Dorlay sells \u003Cstrong\u003Edigital-only products\u003C/strong\u003E delivered after payment confirmation,\r\n              and that refunds are \u003Cstrong\u003Eexceptional\u003C/strong\u003E and based on verification and feasibility of a fix or replacement.\r\n            \u003C/p\u003E\r\n            \u003Cp style=\u0022font-size: 0.9rem; opacity: 0.85; margin-bottom: 0;\u0022\u003E\r\n              \u003Cem\u003ELast updated: 18 December 2025\u003C/em\u003E\r\n            \u003C/p\u003E\r\n          \u003C/div\u003E\r\n        \u003C/div\u003E\r\n      \u003C/div\u003E\r\n\r\n    \u003C/div\u003E\r\n\r\n  \u003C/div\u003E\r\n\u003C/section\u003E\r\n","MetaKeywords":"Shipping information, delivery policy, shipping times, order processing, international shipping, delivery details, shipping fees, order tracking","MetaDescription":"Find detailed shipping information including delivery times, processing, international options and tracking. Learn how your order is shipped quickly and securely.\r\n","MetaTitle":null,"SeName":"refund-policy","PageLayoutId":"69139807d52c5c6bfaa50640","Published":true,"StartDate":"0001-01-01T00:00:00","EndDate":"0001-01-01T00:00:00","Id":"69139807d52c5c6bfaa5064b","UserFields":[]}